Introduction to Coaching

Coaching is a process that develops a person to do either the job that they are hired to do or the job that they ultimately want to do. It unlocks barriers and overcomes obstacles that are preventing an individual from getting where they want to be. Coaching is about empowerment and about instilling confidence, effective coaching instills a ‘can do’ attitude in the client and focuses on the future.

Coaching is the term used to ‘coach’ individuals to develop themselves, this is completed through effective questioning and by using excellent communication skills. A good coach does not need to be an expert in the area in which an individual needs coaching in. In fact, strangely when someone has all the skills needed to produce a result themselves, they can’t always help someone else to do it. Often it’s better if the coach knows little or nothing about the subject in question. This is because coaching focuses on behaviours and puts the ownership for improvement on the individual known as the client.

Building on the expertise of an individual it is important to note that coaching is not mentoring, mentoring focuses on technical skills rather than behaviours and is where an individual is ‘groomed’ by someone who is deemed to be in a position of expertise.

This course explore’s coaching and gives you ideas to help you develop coaching in your workplace.

This course comes with 3.0 hrs (4.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hours and 7 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

Occupations that can use this course:

  • Business
  • Sports
  • Instruction
  • Managers
  • Supervisors


  • Introduction to Coaching
    • What is coaching
    • What coaching is NOT
  • Coaching
    • Establishing Coaching Relationship
    • The skills qualities required
    • Values and behaviors in coaching
    • Establishing ground rules
    • Ethical and Professional standards
    • Building the coaching relationship
    • The benefits in coaching
  • Coaching Learning and Legal
    • Coaching for learning and development
    • The legal requirements in coaching
    • Coaching and other professionals
    • Th coaching environment
    • Agreeing goals with clients
    • The coaching agreement
    • Agreeing and maintaining records
    • Making changes to the coaching agreements
  • Coaching
    • Establish the coaching relationship
    • The skills and qualities required for effective coaching
    • Values and behaviours in coaching
    • Establish ground rules
    • Ethical and professional standards
    • Building the coaching relationship
    • The benefits in coaching