Complaint Handling



Complaints can happen in many different businesses and organisations.  This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace polices and procedures.  The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

This course comes with 1.0 hrs (3.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 25 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

Occupations that can use this course:

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams


  • Introduction
  • Complaint Handling
    • Telephone Etiquette
    • Face to face meetings
    • Complaint handling
    • Complaint handling ideas